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We are Shenzhen Bluetooth electronics manufacturers, OEM service and discounts available, welcome to contact us to place a large order. 1.Min order quantity 500PCS or 1000PCS, OEM package need mini order 1k pcs per model; 2.Payment term: 30% deposit,balance before shipment; 3.Gurantee period: 1 year; 4.Leadtime: 25 Working days; 5. Wholesale prices offered base on our standard packing and accessories. Most of items will be dispatched within 3 working days .Make sure to leave telephone number when filling your buyer information. To ensure you receive upon minimum tax, parcel will be sent as GIFT, buyers are responsible for any customs fees or VAT charged. Please be advised international delivery hightly depends on your local customs and post service. DHL / UPS / FedEx / TNT: 3-7 working days. China Post and Singapore Post usually takes 10 – 20 working days to most countries in Europe, 15-35 working days to Russian Federation, Brazil, South America and other countries. Delivery time depends on destination and other factor. 1. 30 days available to return item from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are no exceptions! Shipping cost is bear by both seller and buyer in half. 2. Package your return in the original carton (All returned products must be complete including the original packing, accessories, parts, manuals, etc.). 3. Please provide the shipping tracking number, specific reason for the return, and your PO #• 4. We will refund your full winning big amount, upon receipt of the item in its original condition and packaging with all components and accessories included,after both Buyer and Seller cancel the transaction from aliexpress. or, you many choose to have a replacement. 5. We will bear all the shipping cost if the product (s) is (are) not as advertised. Your feedback is very important to our business’s development, we sincerely invite you to leave Positive Feedback for us if you are satisfied with our product and service. It’ll just take you 1 minute. Our system automatically returns the same feedback to you after received your Positive Feedback. If you find any problems with our items or service, just feel free to contact us firstly before you left any neutral or negative feedback, we will do our best to ensure your satisfaction.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PhoneDistrict (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phonedistrict.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.