Return Policy

You may cancel any order within the first 5 hours of placing the order without any penalty and be eligible for a full refund. After this period, you may only be eligible for a percentage of the total order cost depending on what stage of order processing was the cancellation requested. No orders can be cancelled for a full refund after order has been shipped.

Any refunds requested after shipment and delivery to customer will only be honoured if the item(s) received are found to be defective and/or damaged upon arrival. In this case, the customer has 15 days to return such items. The shipping cost for the return has to be borne by the customer. GenPro may reimburse shipment cost in certain cases. This will be decided on a case to case basis.

What products can I return?

You may return any unopened product or item purchased at thegenpro.com if it meets the above policy.

Can I get a refund for my order?

Yes. Any customer may request a full refund within 15 days after receiving order in case they are not satisfied with their purchase.

How to request refund for my order?

Please contact us requesting for a refund request.

When will I get my refund?

Once the refund request has been approved, refund will be issued within 5 business days.

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