Shipping

GenPro is proud to offer free international shipping to more than 200 countries around the globe. We strive to provide our customers with the world class products and customer service. We bring great value to our customers with free international delivery, reasonable shipping times and exceptional customer service.

How does our shipping work?

As soon as the order is processed, we ship the package to the destination address within 1-3 business days. The shipping service used depends on the place of dispatch, destination address, weight and size of the shipment.  In case of purchasing more than one item, they may not arrive in a single package to optimize shipping.

Where do we ship?

We provide international free shipping to more than 200 countries around the globe. However, we are not able to ship in certain countries. If you happen to be in one of the restricted countries, we will contact you and return your payment immediately.

What about customs?

Once we have shipped the item, we are not responsible to pay the custom fees. The custom fee may vary depending on the destination country. By purchasing the products, you consent to pay the customs fees that may be applicable to products arriving one or more packages.

How long is the shipping time?

The shipping time depends on the destination address and place of dispatch. Once the product is shipped, deliveries can take up to 15-20 business days. In very rare cases, it may take more than 30 business days. If case of an exceptional delay in delivery, we will inform you immediately and try to resolve the situation.

How to tracking your shipments? 

As soon as an order is shipped we will send you an email with the tracking number. However, sometimes due to free shipping tracking is not available.

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